S-72.1510 Human Factors in Telecommunications

MATERIAL

Course material is a small collection of articles that are listed below. The material for the international students covers the topics discussed in the lectures (held in finnish)

These articles can be found at the secretary's (Sari Kiveliö) office (E208A) in the Telecommunications laboratory on the 2nd floor of Electrical and Communications department. The original articles are available for copying only, and should therefore be returned immediately after copying.

Articles

Bouch,A., Sasse, M.A. & DeMeer, H.G. (2000). Of packets and people: A user-centred approach to Quality of Service. Proceedings of IWQoS'00. (18 pages)

Bouch, A., Kuchinsky, A. & Bhatti, N. 2000. Quality is in the Eye of the Beholder: Meeting Users' Requirements for Internet Quality of Service. CHI: Proceedings of the CHI 2000 conference, 1.-6.4.2000 Den Hague. (8 pages)

Norman, D. 1999. The invisible computer. (Chapter 2: Growing up). (28 pages)

Norman, D. 1993. Things that make us smart. (Chapter 5: The human mind). (24 pages)

Norman, D. 1988. The design of everyday things. (Chapter 2: The psychology of everyday actions). (20 pages)

Hargie, O. 1997. Handbook of communication skills. (Chapter 2: Interpersonal communication: a theoretical framework). (31 pages)

Mäkelä, A., and Battarbee, K. 1999. Applying Usability Methods to Concept Development of a Wireless Communication Device - Case in Maypole. In Proceedings of 17th International Symposium on Human Factors in Telecommunication, Copenhagen, Denmark,May 4-7. (8 pages)

Wensween, S., Overbeeke, K. & Djajadiningrat, T. 2000 Touch me, hit me and I know how you feel: A design approach to emotionally rich interaction. CHI: DIS'00, Brooklyn, New York. (5 pages)

Exam material
The material required for the exam is all the material on the course including exercises and the article collection for international students.

Last update 5.9.2007 JVa