Human Factors in Telecommunications
Research Group

WHAT DOES IT MEAN?

"Human Factors" as a discipline is discovering and applying information about human behaviours, abilities, limitations and other characteristics to the design of tools, machines, systems, tasks, jobs and environment for productive, safe, comfortable and effective human use.

Applied to telecommunications, human factors research focuses on people communicating and doing work mediated through different communication devices and services ranging from ordinary telephones to multimedia conferencing. Learning the use of these devices and services is also emphasized.


Issues in research cover:

Usability and User Interfaces

Quality of Telecom Services

Application and Usage of Telecommunication Services in Learning and Different Work Settings

Telecom Services for Users with Special Needs

User-Centered Design of New Telecom Services

Human factors is a multidisciplinary topic, utilising knowledge from psycholoy, social sciences, ethnography, education, work and organisational psychology and communication, among others.

For a sample of research on the topic elsewhere, have a look at the Human Factors in Telecommunications bi-annual conference!

Last update 29.8.2005 MHy