HUT / Communications Laboratory / HFT / S-72.040 Human Factors in Telecommunication / Course brochure

Course brochure   The goal of this course is to introduce some non-technical factors that influence the quality and success of a telecommunications service in the consumer market. The approach in the course will be user-centered and thus it mainly considers things from the viewpoint of psychology. The subject matters: user experience and acceptability of service/product human cognition; usability human perception; quality of service emotions and social behavior the process of user-centered design and its methods To pass the course you'll have to do weekly exercises and pass the examination. The grade will be determined by the grade of the exam. The main material on this course is a small collection of articles that can be found at the secretary of the telecommunications lab (2nd floor, Sähköosasto) where they have been placed for copying. Announcements and other information during the course can be read in newsgroup opinnot.sahko.s-72.040 and in the Web.   Last update September 17th, 2004 This page is maintained by course personnel